Semaphore CloudSemaphore Cloud
Support

We're here when it matters

Technical help, documentation, and direct escalation paths for every customer tier.

Support plans

Help when you need it

Every plan comes with email support. Higher tiers unlock faster SLAs and dedicated channels.

Included with all plans

Standard

  • Response time <24 hours
  • Email support
  • Community forum access
  • Documentation access
VPS Plus plans

Priority

  • Response time <4 hours
  • Email + chat support
  • Priority ticket queue
  • Phone callback available
VDS customers

Enterprise

  • Response time <1 hour
  • Dedicated account manager
  • Direct Slack channel
  • Phone + video call
  • Quarterly review
Get help

Open a support ticket

Describe your issue and we'll route it to the right team.

For critical issues affecting production, call our emergency line: +91 9712360303

Status

Current platform status

API
Operational
Mumbai Region
Operational
Global Network
Operational